Wowww...
I don't really like how Jennifer replied. If she's the agency's boss, she should had been more "curious" about your letter and tried to better understand your point of view. For sure she didn't read the letters between you and Keren, and I would say : "what a pity"...
I agree that sincerity is always "well appreciated" when man is with someone.
Whatever it is in England, or France, or any other country, well, you asked Keren if your height was a problem, she always said "no", so, if she said "yes" at the end, for sure, she wasn't honest at all..
How can Jennifer compare and saying "inviting for diner"??? If that would be like that, for sure, you would have known about your height, if that would be a problem or not... Ok, you can send flowers without seeing her, but.... "dating/inviting to diner"... ====> lol ; that means you will have a "face to face" with the lady... Keren didn't let you any chance about it in her last letter... even Jennifer isn't really "honest" (I think).
You are a nice guy, you waited many months and did many things to show Keren you loved her..
Well.. to see that the agency doesn't want to "give you back" even half your credits, I just think that is purely "commercial business"...
I don't know how you can feel now, Rob, but now, for sure, Jennifer must understand your point of view.
Whatever you sent money to Keren or not, it is anyway your choice.
Well. I just hope things could be in your "side" and that Jennifer will understand your point of view. If not, you still can "reload" your complaint about chnlove, saying there's really something wrong...
As I read again Jennifer's letter, for sure, she doesn't really seem to help you. Sorry but it's my point of view... :-/