Okay, latest developments :
For all of you who said, don't bother, they won't refund you anything... And for those who were not sure they were pictures of 2 totally different girls :
Here's the verbatim reply, not only from CHNLove, but also attached a reply from GZB's boss (which I will have to attach because it is a picture file) which may be true, or a face-saving excuse for being caught red-handed doing their bait & switch. In any case I got refunded TWO credits for my trouble. So for me, case closed. No point pursuing further.
From CHNLove :
Dear Lawrence,
Thanks for your message again and your patience on this matter.
For your concern below, please be kindly noted that our Intendance Department have looked into this matter. They made a phone call to Ms. Magnificent Luo-GZB273467 and from the feedback they got, Ms. Luo did not request the agency to change her photo. She felt surprised that this incident happened.
On the other hand, our Intendance Dept. received feedback from the agency GZB. You may find the attachment for your reference.
We feel regretful for the unprofessional work by the agency GZB. We have contacted the manager of the agency GZB and requested him to pay more attention to this issue and take effective measure to improve the quality of their service. We will watch closely the agency's future performance and make evaluation. You may set you heart at rest.
Also, we forwarded your case to our Refund Evaluation Team. To thank you for your patience and understanding on this issue, they would like to present you 2 free credits as a special offer. Hopefully it could help you enjoy better communication with your lady. :-)
Thanks again for your support to our service. Please feel free to let us know if you have additional question or concern. We'll be glad to help our sincere clients.
Kind regards,
Vicki Chow
Qpid Network Customer Care
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