Hey Pineau,
Let's get the photos out of the way.... they could be of the same woman. As you said, her nose appears to have been flattened and it looks like she lost weight (reddish hair picture she appears to be either slimmer or her face is more angular...trying to decide which). Her eyes appear to have been tightened up.
Not sure what the point was, but as I said, could be the same woman.
As for the agency, there are lots of possible fees... it's best to have her read the contract more carefully. There might be something in there that she's obligated to pay...but you have to tell her this outside of the EMFs...otherwise it is likely that the agency will filter it out. Some of them are known to do that.