well frig, that's a loaded question. hahaha I don't want to say either way...if it goes south, I get blamed. And if it goes well...I get no credit! (just kidding)
Honestly, you are going to get this fluff from every agency. I know from experience on this forum, that there are far worse agencies to be dealing with. You could be writing to a lovely translator in Changsha instead. This is an honest agency. I would be curious to know who the translator is.
Here is a suggestion...write an EMF to your lady, but at the bottom of the letter, after you sign your name, add a PS for the translator...write directly to the translator, and mention your concerns, and see what she/he says. I mean seriously...I love you on the second letter? She's even faster than some of our former members here. So far, the record is 3 EMF's, and apparently there was enough love to declare an engagement. Fortunately, it didn't work out.