When I first read this new thread, before I responded to it I thought I would write a letter to chnlove and see what their response was. It is a typical chnlove BS response. Nothing has changed. They know the questions and still 1 year later do not respond.
In reality I feel sorry for the woman caught up in this. To the best of my knowledge she never put her profile out there again.
The following is my letter and their response.
From: Shaun
To: Customer Care
Date: 09 Sep, 2010 GMT
Just read your new website called Chnlove Anti Scam Site. What a load of crap. You joined in and scammed me for over $300.00 with P218. You said you investigated but you would never answer my questions or would you prove that it was not a scam. Now you are luring thousands more with this supposed "We're here to protect you BS."
If you are not a scam then send me back my money. Then and only then will I believe you. And until you send me the money that was scammed from me I will tell everyone I come into contact with that you are nothing but a scam.
From: Connie Chong (Customer Care)
To: Shaun
Date: 10 Sep, 2010 GMT
Dear Shaun,
Thanks for sharing your concern with us. I can fully understand your concern. I am very grateful that you could let us know your thought, which gives us a chance to address your concern and provide you possible assistance.
Chnlove has always treasured every single word of comments from the members and other people who have not joined our site, as these are impetus which may help us provide a safer and better platform to our sincere clients. However, recently we notice that there are some people diffusing negative information against us spitefully. Actually our Intendance Department is looking into this matter currently, and will take legal actions if necessary.
With regard to your concern on the agency P218, please kindly note that we did investigate the issue and also gave the feedback to you on Aug. 31, 2009. It has been over a year when this issue was closed. If you have any problem in reviewing the previous replies from us, please let us know, we would like to send you the letter for you kind reference. Please advise.
As for your refund request, please note that according to our Refund Policy, when your circumstances meets with the policy that the credits can be refunded. When double check your case, we noticed that it has not met with the listed circumstances of our Refund Policy. For more information of this Policy, please refer to:
http://www.chnlove.com/help/refund_policy.php Shaun, as you know, Chnlove is independent from each local agency as individual companies. We pay the agency who provides EMF messages translation and delivery services to the Chinese ladies. Though Chnlove is not involved in the internal business of each agency, we have strict policies and regulations that each agency should censor the ladies' profiles and offer quality service to help both male and female members communicate smoothly. For more details about our measures taken to against the dishonesty behaviors, please check below page for reference:
http://www.chnlove.com/help/anti_fraud_policy.phpAlso, we welcome our gentlemen clients to rate and comment the work of the local agencies. For those agencies who are reported for not doing a satisfactory job, we will carry out further investigation and find out the situation at the soonest. We firmly believe your involvement and support is always the wealth that nothing can compare with, and your feedback will be the impetus to push Chnlove's and the agencies' services to a higher level. :-) You may refer to the link below for other clients' comments and rates after meeting their ladies in China:
http://www.chnlove.com/agency/feedback_stat.phpThanks again for your support to our service. Please feel free to let us know if you have additional question or concern. We'll be glad to help our sincere clients.
Kind regards,
Connie Chong
ChnLove Support Team