Here is another route you can try! You can contact your congressman also, but like Shaun said they don't have much influence with USCIS or the Consulates either!
USCIS Update: Case Status Inquiries with the Service Centers
WASHINGTON - U. S. Citizenship and Immigration Services (USCIS) has issued instructions on making inquiries with the agency's four Service Centers. Customers, community-based organizations and liaison groups should follow this guidance when inquiring about case related issues. This new process standardizes customer service and streamlines processing of customer inquiries at USCIS Service Centers. The step-by-step instructions are as follows:
Step 1: Contact the National Customer Service Center (NCSC) at 1-800-375-5283. The NCSC can assist customers, community-based organizations and liaison groups with case related inquiries. Before calling the NCSC please have available your receipt number, alien registration number, type of application filed and date filed. During your call we recommend that you take note of the following information:
-The name and/or id number of the NCSC representative
-The date and time of the call
-Any service request referral number, if a service referral on a pending case is taken
Step 2: If more than 15 days have passed since you contacted the NCSC and the issue has not been resolved or explained you can email the proper USCIS Service Center to check the status of your case.-California Service Center:
csc-ncsc-followup@dhs.gov-Vermont Service Center:
vsc.ncscfollowup@dhs.gov-Nebraska Service Center:
ncscfollowup.nsc@dhs.gov-Texas Service Center:
tsc.ncscfollowup@dhs.govPlease note: Emails should be sent to the Service Center that has jurisdiction over your case. The receipt notice will indicate EAC for the Vermont Service Center, SRC for the Texas Service Center, LIN for the Nebraska Service Center, and WAC for the California Service Center.
When contacting the Service Centers by email you will need to provide the information outlined in Step 1. If the NCSC did not issue a service request after your call, please indicate the reason the NCSC representative did not issue the request.
Step 3: In the event you do not receive a response within 21 days of contacting the appropriate Service Center, you may email the USCIS Headquarters Office of Service Center Operations by email at: SCOPSSCATA@dhs.gov.
You will receive a response from this email address within ten days.
Good Luck and Best Wishes, Robert
P.S. I do not think starting a feud with USCIS is a good idea either, because they hold all the Aces in the deck. They do not have to answer to anybody nor do they have to prove anything thing beyond a shadow of doubt concerning their opinions or decisions. Whereas you and your wife will have to jump through every hoop they want to place in your path so pissing them off would most likely result in longer delays and greater expenses for you! If you have already done step 1 of the above process, then proceed to step 2 and 3. Using step 3 you should have some explanation about your case within 31 days of completing step 2. Good Luck, Robert