I am afraid I can't do much to help but I ran into a problem when I installed qq and didn't have a clue how to get it up and running although I consider myself pretty good in this field, having been using the Internet since 1996.
After a while, trying to find what was causing my trouble, I decided to remove the program and the already downloaded files from my computer, erase all cookies and history and install it again. That time around I had no problem whatsoever installing it and getting it running so I figured there must have been some kind of a bug in the previous installment.