Thanks Robert, the New York office returns emails the next day to me but Chicago doesnt respond at all. I did get a woman on the phone a couple days ago form there but she seemed to be in a hurry.
We are going up there Sunday, weather permiting and be in the office when they open Monday. I dont think it will be too bad. The woman did tell me that now that Ziwei is 16 years old she could do this herself ofcourse I dont expect that.
Anyway thanks for the link to New York it was very helpful.
Kenny