Danny, this is really outrageous. I can understand how you feel right now. I would also like to know the name of the agency.
I have had some problems myself. I found out that the lady I have been corresponding with since November was also writing long love letters to another guy. We found out by accident when I was looking for tips about my trip to Changsha to visit my lady in June. Luckily, the other guy was great and we could talk about it and even show each other the letters she had written to us. She wrote long love letters to both of us and honestly I don't understand how she had the time since we both corresponded with her every two days or so.
Anyway, when we had made it clear she was the same girl I confronted her about this and she denied it all. The interpreter (who also was the interpreter between the lady and the other guy) wrote me a message saying it must have been some kind of misunderstanding and that maybe she had made a translation error. Of course she knew very well that our lady was cheating on us. It was not until I confronted the lady with bits of the love letters she had written to the other guy that she confessed. The interpreter never said anything after that and I finally decided to end the contact.
However, I posted a short comment about this on the Chnlove forum but it was never posted by the admin. I guess they didn't want anyone else to know what had happened because it could make the look bad. Instead I got a letter form Customer Care in which they expressed their great sympathy and wanted further information, which I gave them. I finally got a few credits and another pretty nice letter from them. It wasn't their fault, they can't guarantee that every single lady out there is honest. But I was very disappointed that the interpreter helped the lady to feed me with lies like that. The agency is the Changsha Love Bridge Company. I'm not saying the agency is bull altogether, but I promised myself I would at least let other guys know about it afterwards. I told Customer Care too and they wrote they would make a note about this. I think we should try to help each other if we can. If anyone wants the name of the lady, I can give it to you. She certainly has a way with words so if she could fool me and another guy, she can certainly fool you too.
After more than four months of making great plans for the future and feeling good about myself, I'm back on square one again. The problem is that I will, deep inside, question the honesty in all the words of love in letters I receive from now on. I can't imagine what is must feel like for you, Danny.