My letter toChnlove customer service ( I am still waiting for the response their Intendance Dept.):
In many ways the service you provide through your website is far superior to similar matching websites. I hope that through your service I will fulfill my goal of finding a wife. However, if I do not receive confirmation from you today that I have indeed been corresponding to the woman in profile P368__, I demand a refund for the 5 credits wasted in writing to the translator/agency at #P368 Hand in Hand Matchmaking Agency in Zhuhai. In the future, when attempting to open a dialog with a woman through your service, I will understand that I am speaking to a translator, and will compose my letters accordingly. I will state my case to the translator and, after that initial EMF, or two (which should be free), I will require confirmation that I have been deemed worthy to write to the woman with whom I hope to correspond. I will expect that, upon notification from the translator that I may contact the woman in question. I can receive her personal contact information and be free to open my heart and, through those letters, develop a lasting bond with the woman. That's how this should work. Less fear that a man is being scammed.
To understand that I had poured my heart out to a male translator is humiliating!!! You must understand that many, if not most, of the men who use your service have experienced bad relationships. Taking the step to find a wife in this way requires a level of trust and openness that is uncomfortable for many men. But we are willing to open ourselves to the potential rewards or losses. The cost of EMF credits is minor, when compared to the cost of baring one?s soul to a stranger. Your associated agencies appear unconcerned with the emotional toll they take from your male customers.
I understand that a woman receives many letters from admirers when they list their profile. I understand that their lives are busy with work and family-related duties. I understand that an agency may act in her best interest to weed out unsuitable men, so that the woman is not forced to spend countless hours sifting through letters from potential candidates.
That being said, you should clarify the situation on your website. Here's how it should work: State that the Cupid note is delivered to the agency (not the lady). The agency can then request further information from the man, to gauge his suitability to correspond with the woman. If found suitable they should notify Chnlove, who should then contact the lady to verify that she is ready to correspond with the man. The man should then be notified that he may begin the EMF process with his chosen woman. The woman?s personal information should be provided, to increase the man?s comfort level. The initial correspondences to translators/agencies should be free, as the Cupid Notes are now.
You should be trusted to balance the emotional cost with the financial cost paid by gentlemen who use the service.
