David E,
I think you have the same sort of problem as Shaun had, a translator ''playing God''
Maybe a postscript to the translator at the bottom of your next letter, politely saying that if communications don't move forward to progress your relationship with your lady in a timely manner, then you will seriously consider moving on to pastures greener, and see what comes back!!
To say that any of these agencies don't have the use of a single webcam set-up with in the office, is just an outright nonsense!!! Have a look at the agency photo's in the link on your ladies profile page, you might even see a webcam in one of the pictures of the office.... worth a look at least. Another idea is to see if that agency has any profiles with video, sometimes the video is taken within the office areas, so again have a look see.... I'll leave to others, ....on there experiences of this agency!!
David....